FREQUENTLY ASKED QUESTIONS:

Do I need to log in to use this site?

That depends on what you are interested in. There are roughly 1,000 pages of information throughout the site, and the vast majority of them are currently open to the public. You do not need to be a member of the St. Louis Genealogical Society to view them.

The website does contain a “Members Only” area, and to view the pages contained in that section of the site, you must be a member of the society who is logged in (See “I am a member of the society. How do I log in?”).

If you are interested in purchasing anything, registering for an event, or attending a class, you do need to log in so that you can retrieve your coupon code(s) and use your member’s discount in our store.

 

I am a member of the society. How do I log in?

Look on the right side of the home page under the “Become a Member” button for the word “Login.” Another option is to click the Login/Logout link that is near the top of every page on our website.

See the next several questions if you are wondering about your username and password.

 

What’s my user name, and where do I find it?

If you have been using the website before and have previously signed in as a member, your user name  is your StLGS membership number, unless you have already changed it to something else. Your membership number is on the card you received when you joined the society. If you are not sure what your membership number is, you can locate it in the top line of the mailing label of your News ’n Notes or Quarterly. If you receive your publications electronically, your membership number is at the top of the notification letter you receive each time an issue is sent to your mailbox.

If you have joined the society online since November 2014, your new user name is generated automatically from the first part of your e-mail address; all the words/letters/characters that are in front of the @. So if your e-mail address is 1234abc@blahblah.com, your user name will be 1234abc.

 

Where do I find my password?

You will not see your password on any society document. The password is something that you make up when you first set up your account. You are the only person who knows what it is.

When you create your account, you should make a written note of your password. We do NOT keep a copy of your password in the office.

 

What if I forget my password?

If you forget your password, click on the “Forgot Username/Password” link under the “Login” button. Enter your user name (membership number or first part of your e-mail address before the @) OR your e-mail address in the box on the right side and follow the instructions on the screen. Be sure to use the e-mail address we have on record for you. You will get an e-mail soon after you submit your request. The e-mail will have a link you must click that will allow you to set up a password. You will need to respond promptly as the link in the e-mail has a built-in expiration time. Also, remember to write your password down. We do NOT keep your password and do not ever see it.

If you have any further difficulties with logging in to the website, feel free to contact our office to get your problem resolved.

 

Is it safe to use my credit card to make purchases from your online store?

Credit card purchases in our store are not handled by the St. Louis Genealogical Society. They are processed by a service called Virtual Merchant, which is an independent processor of Internet credit card transactions. They provide a reliable and secure service to millions of customers.

Whenever you use your credit card to purchase a product or service, you will click through several screens. Your transaction is not complete until you get to the screen that says your card has been accepted. You will also receive an e-mail verification shortly afterward.

 

I’m looking for my ancestor. Where’s the data?

By and large, all of the data on St. Louis area ancestors can be found within the Research section of the website. There are several ways to locate data of interest to you. Here are a few suggestions:

  • Use the Search feature. In the Navigation Bar at the top of the screen is a “Search” tab. Click on it and type in whatever you are looking for. You can also use the blue “Search” boxes on the right side of the home page. The top box is for searching for specific people. Use the bottom box to search the site for specific information.
  • Go to Resources/St. Louis Records. This page provides a directory for the pages in the Research area. It lists each of the major sections and all sub-sections of the Research area, as well as each of the individual data pages, where the names of your ancestors might be found.
  • Use the drop-down menus within the Research area. The Research area is divided into six major sections:

Community
Congregations
Government
Institutions
Life and Death
Publications

Take some time to scroll through each of these broad areas of research to discover all of the gems that are contained within each.

 

I have a comment about the site. How do I contact the society?

Because this is a large site, there are many different ways to organize its contents and to access the information within it. If you are having any difficulty in using the site, have a suggestion on how to improve the site, or have had a success in finding a long-lost ancestor, we want to hear from you.

We encourage you to let us know if there are broken links or other problems with the website. We also are interested in feedback from you, if there are things you like, data that helps you locate relatives, or something we should be doing better.

Please see the Contact Us page for addresses to use in your correspondence, or email us at.

How do I move around on this site?

The main means of navigation on the website is the Navigation Bar, which appears on each Web page. Moving your cursor over any of these headings (except Home) activates a drop-down list with sub-headings. Each entry can be clicked to open a new Web page.

An entry with a greater-than sign “>” to the right, opens another list with a new level of pages. Many pages, especially in the Research area, contain additional lists of links on the right hand side of the page. Most of those links lead directly, or nearly directly, to data pages. Finally, many pages have additional links embedded in the text. These links are shown in blue. Quick Help Guides are available on the site that explain in greater detail how to navigate and what you will find. The guides are PDFs so you can read them on your screen, save them, and/or print them. You can find links to the guides on the home page.
Last modified: 30-Jun-2016 08:25